This policy applies to the following countries:
United Kingdom

Right of Cancellation
You have the right to cancel your order within 14 days of receipt without providing any reason. After cancellation, you have an additional 14 days to return your product.

Conditions for Returns
Product Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be returned in its original packaging.

Return Process
Contact Us: To initiate a return, please contact our customer service at support@wildsole.co.uk within 14 days of receipt. Please provide your order number and the reason for the return.

Receive Return Instructions: After contacting customer service, you will receive return instructions and the return address. The return address may vary depending on the product type or your location, so it’s important to contact us before returning the item. Our primary return address is: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR.

Return Costs: The direct costs of returning the items are at your expense.

Refund Process
Refund Processing Time: We strive to process refunds within 5 days of receiving your return.

Refund Method: Refunds will be issued via the original payment method used during the purchase.

Specific Scenarios
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at support@wildsole.co.uk and send photos of the damaged item. We will promptly arrange a replacement or issue a refund.

Incorrect Product Received: If you mistakenly receive the wrong product, please contact us at +44 7537 189552 or support@wildsole.co.uk, and we’ll send the correct product at no additional cost.

Product Not Received: If your item isn’t received within the expected delivery timeframe, please contact us to investigate the situation and find a suitable solution. Your order may still be in transit. Check our shipping policy and track your order status at wildsole.co.uk.

Change of Mind: You may return any item within the specified timeframe as long as it meets our return conditions.

Cancellation: You can cancel your order free of charge within 24 hours of placing it. If the order has already been shipped, please wait until you receive the item and then follow the standard return process.

Exchanges: We do not accept direct exchanges. To exchange an item, return the one you have and place a new order at wildsole.co.uk once your return is approved. This ensures the fastest processing.

Company Information

Website Name: Wild Sole
Address: 1 Glenealy, Central, Hong Kong Island, Hong Kong SAR
E-Mail: support@wildsole.co.uk
Contact Form: Here
Phone Number: +44 7537 189552
Customer Service Hours:
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: 11:00 AM - 4:00 PM