This website is operated by Wild Sole. Throughout the site, the terms "we," "us," "our," and "the Company" refer to Wild Sole. Wild Sole provides this website, including all information, tools, and services available on this site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies, and notices stated here.

By accessing our website and/or purchasing something from us, you agree to abide by our "Service" and accept the following terms ("Terms of Service," "Terms"), including any additional terms and policies referenced herein or available through hyperlink. These Terms of Service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and/or content creators.

Please read these Terms of Service carefully before accessing or using our website. By visiting or using any part of the website, you agree to these Terms of Service. If you do not agree to all the terms in this agreement, you must not access the website or use any services. If these Terms of Service are considered an offer, acceptance is explicitly limited to these Terms.

Any new features or tools added to the current store are also subject to the Terms of Service. The most current version of the Terms of Service will be available on this page at all times. We reserve the right to update, modify, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of the website after changes are posted constitutes your acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

By accepting these Terms of Service, you confirm that you are of legal age in your jurisdiction or that you are the legal guardian of a minor who will use the site.

You may not use our products for illegal or unauthorized purposes, and you may not violate any laws in your jurisdiction, including, but not limited to, copyright laws.

You may not transmit worms, viruses, or other destructive code. A breach of any of these conditions will result in the immediate termination of your services.

We reserve the right to refuse service at any time without providing a reason.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted, and (a) transfers over various networks may occur, and (b) changes may be necessary to comply with technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written consent.

The section titles used in this agreement are for convenience only and do not limit these Terms or affect their interpretation.

ARTICLE 1 - DEFINITIONS

In these Terms:

• Cooling-off period: The period within which the consumer may exercise their right of withdrawal.

• Consumer: A natural person who is not acting for purposes related to their trade, business, or profession, and who enters into a distance contract with a trader.

• Day: 09-09-2024

• Duration transaction: A distance contract concerning a series of products and/or services where the delivery and/or collection obligation is extended over time.

• Durable data carriers: Any medium that allows the consumer or trader to store information addressed personally to them, in a way that allows future consultation and unchanged reproduction of the information stored.

• Right of withdrawal: The possibility for the consumer to cancel the distance contract within the cooling-off period.

• Trader: A natural or legal person offering products and/or services to consumers via distance selling.

• Distance contract: A contract concluded between a trader and a consumer using a distance communication method.

• Distance communication means: A means used to conclude a contract without the consumer and the trader being in the same room.

ARTICLE 2 - TRADER IDENTITY

Website Name: Wild Sole
Phone: +44 7537 189552
Email: support@wildsole.co.uk
Address: 1 Glenealy, Central, Hong Kong Island Hong Kong SAR

ARTICLE 3 - APPLICABILITY

These Terms of Service apply to all offers from the trader and any distance contracts and orders between the trader and the consumer.

Before the distance contract is concluded, the consumer will be provided with a copy of these Terms of Service. If this is not possible, it will be indicated that the Terms of Service can be viewed on the trader's website, and, upon request, will be sent free of charge as soon as possible.

If the distance contract is concluded electronically, these Terms of Service can be made available to the consumer electronically in a way that makes it easy for them to store on a durable data carrier. If this is not possible, it will be indicated before the contract is concluded where the Terms can be read electronically and that they will be sent free of charge upon request.

In case of conflicting provisions between these Terms of Service and specific product or service conditions, the more favorable provision for the consumer will apply.

If any provision of these Terms is entirely or partially invalid or voided, the remainder of the agreement and these Terms remain valid, and the affected provision will be replaced with a provision that best fulfills the original intent.

Any situations not regulated by these Terms will be judged in accordance with the "spirit" of these Terms.

Ambiguities regarding the interpretation or content of one or more provisions of these Terms will be resolved according to the "spirit" of these Terms.

ARTICLE 4 - THE OFFER

If an offer has a limited validity period or is subject to special conditions, this will be clearly stated in the offer.

The offer is non-binding. The business has the right to change and adjust the offer.

The offer includes a complete and accurate description of the offered products and/or services. The description is detailed enough for the consumer to properly assess the offer. If the business uses images, these will be a truthful representation of the offered products and/or services. Obvious mistakes or incorrect indications in the offer do not bind the business.

All images, specifications, and data in the offer are indicative and may not lead to compensation or cancellation of the agreement. Product images are a truthful representation of the offered products. The business cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains such information that the consumer can clearly understand the rights and obligations associated with accepting the offer. This includes:

• The price, excluding import duties and VAT. These extra costs are the customer’s responsibility and risk. Post and/or courier services will apply the specific regulations for post and courier services on import. This regulation applies when goods are imported into the destination country within the EU, which is also applicable here. The post and/or courier service will charge VAT (possibly along with import charges) to the recipient of the goods.

• Any shipping costs.

• How the agreement is concluded and what actions are necessary.

• Whether the right of withdrawal applies or not.

• Type of payment, delivery, and performance of the agreement.

• The deadline for accepting the offer or the period within which the business guarantees the price.

• The communication charges if the cost of using communication technology is calculated differently from the normal rate for the communication medium.

• Whether the agreement is archived after conclusion and how the consumer can access it.

• How the consumer can check and, if necessary, correct the information provided in relation to the agreement before finalizing it.

• Any other languages in which the agreement can be concluded besides Dutch.

• The codes of conduct to which the business is subject and how the consumer can electronically access these codes of conduct.

• The minimum duration of distance contracts in the case of duration transactions.

• Optional: available sizes, colors, materials.

ARTICLE 5 - THE CONTRACT

The contract is concluded, subject to the provisions of section 4, when the consumer accepts the offer and meets the set conditions.

If the consumer accepts the offer electronically, the business will immediately confirm receipt of the acceptance electronically. Until this acceptance has been confirmed by the business, the consumer may cancel the contract.

When the contract is concluded electronically, the business will take appropriate technical and organizational measures to protect the electronic data transfers and ensure a secure online environment. If the consumer can pay electronically, the business will take appropriate security measures.

The business may, within the limits of the law, investigate whether the consumer can meet their payment obligations, as well as any other circumstances and factors that are important for responsibly concluding the contract. If the business has valid reasons not to conclude the contract based on this investigation, they have the right to reject an order or request with justification or impose specific conditions for execution.

Upon delivery of the product or service, the business will inform the consumer in writing or in a manner that allows the consumer to save the information on a durable medium of the following:

• The business's branch address where the consumer can file complaints.

• The conditions and method for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded.

• Information about warranties and existing after-purchase services.

• The data contained in Article 4, paragraph 3 of these conditions, unless the business has already sent this information to the consumer before the contract’s execution.

• The requirements for terminating the contract if the contract lasts longer than a year or is concluded for an indefinite period. In the case of a long-term contract, the provision in the previous paragraph applies only to the first delivery.

Each contract is concluded on the condition that the relevant products are sufficiently available.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to cancel the contract within 14 days without providing any reason. This cooling-off period starts the day after the consumer or a representative designated by the consumer has received the product.

During the cooling-off period, the consumer must handle the product and its packaging carefully. They may only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer wishes to exercise the right of withdrawal, they must return the product along with all accessories and, if possible, in original condition and packaging, in accordance with the clear and reasonable instructions provided by the business.

If the consumer wishes to use their right of withdrawal, they must inform the business within 14 days of receiving the product. The notification must be made in writing or by email. After notifying the business of the decision to exercise the right of withdrawal, the consumer must return the product within 14 days. The consumer must be able to prove that the returned goods were sent back on time, for example, by using a shipping receipt.

If the consumer does not declare withdrawal within the periods mentioned in paragraphs 2 and 3 or does not return the product to the business, the purchase becomes binding.

ARTICLE 7 - COSTS OF WITHDRAWAL

If the consumer exercises their right of withdrawal, they bear the costs of returning the products.

If the consumer has paid an amount, the business will refund this amount as quickly as possible, but no later than 14 days after the withdrawal, provided the product has already been received by the online store or clear proof of the complete return can be presented.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The company may exclude the right of withdrawal for products as described in sections 2 and 3. The exclusion of the right of withdrawal only applies if the company has clearly stated this in the offer, at least in good time before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

• Manufactured according to the consumer's specifications;

• Of a personal nature;

• Which, due to their nature, cannot be returned;

• Which can quickly become bad or outdated;

• Whose price depends on fluctuations in financial markets over which the company has no control;

• For single issues of newspapers and magazines;

• For audio and video recordings and computer software whose seal has been opened by the consumer;

• For hygiene products whose seal has been opened by the consumer.

Exclusion of the right of withdrawal is only possible for services:

• Related to accommodation, transport, gastronomy, or leisure activities on a specific date or within a specific period;

• If delivery begins with the consumer's express consent before the cooling-off period has expired;

• Related to betting and lotteries.

ARTICLE 9 - PRICE

I reserve the right to change the prices of the offered products and/or services during the stated validity period of the offer, also as a result of changes in VAT rates.

Notwithstanding the previous paragraph, the company may offer products or services whose prices depend on fluctuations in the financial markets and over which the company has no control, at variable prices. This dependence on fluctuations and the fact that the prices indicated may be indicative only will be stated in the offer.

Price increases within 3 months of the conclusion of the contract are only permitted if they are due to legislative provisions or regulations.

Price increases after 3 months after the conclusion of the contract are only permitted if the company has entered into an agreement to this effect, and:

• They are due to legislative provisions or regulations; or

• The consumer has the right to terminate the contract with effect from the day of the price increase.

The place of delivery is, in accordance with Article 5(1) of the VAT Act 1968, in the country where the transport begins. In this case, delivery takes place outside the EU. Accordingly, the postal or courier service will collect import VAT and customs duties from the recipient. Therefore, VAT is not charged by the company.

All prices are subject to printing errors and typographical errors. The company does not assume responsibility for the consequences of printing errors and typographical errors. In the event of printing errors and typographical errors, the company is not obligated to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The company guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements for quality and/or usability, and the applicable legal provisions and/or regulatory regulations at the time of conclusion of the contract. If agreed, the company also guarantees that the product is suitable for use other than normal.

A guarantee given by the company, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the company under the contract.

Any defects or incorrectly delivered products must be reported to the company in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The company's warranty period corresponds to the manufacturer's warranty period. However, the company is never responsible for the final suitability of the products for each individual use by the consumer or for any advice on the use or application of the products.

The warranty does not apply if:

• The consumer has repaired and/or processed the delivered products themselves or had them repaired and/or processed by a third party;

• The delivered products have been exposed to abnormal conditions or treated incorrectly or in violation of the company's instructions and/or packaging;

• The deficiency is wholly or partly due to regulations from the authorities regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND PERFORMANCE

The company will exercise the utmost care when receiving and fulfilling orders for products.

The delivery address is the address that the consumer has provided to the company.

With regard to the provisions of Article 4 of these Terms and Conditions, the Company will execute accepted orders as soon as possible, but no later than 30 days after the order, unless the consumer has agreed to a longer delivery time. If delivery is delayed or an order cannot be executed or can only be executed partially, the consumer will receive a notification no later than 30 days after the order. In such a case, the consumer has the right to cancel the contract without any costs and may claim compensation.

In the event of cancellation pursuant to the previous paragraph, the Company will refund the amount paid by the Consumer as soon as possible, but no later than 14 days after cancellation.

If delivery of an ordered product is impossible, the company will try to make a replacement product available. At the latest upon delivery, it will be clearly and understandably announced that a replacement product is being delivered. For replacement products, the right of withdrawal cannot be excluded. The costs of any return right will be borne by the company.

The company bears the risk of damage and/or loss of products until delivery to the consumer or a predetermined and known representative, unless otherwise agreed.

ARTICLE 12 – PERMANENT CONTRACTS: DURATION, TERMINATION, AND EXTENSION

Termination

The consumer may terminate a contract concluded for an indefinite period and which includes the regular supply of products (including electricity) or services at any time, subject to compliance with the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate a contract concluded at a specific time and involving the regular supply of products (including electricity) or services at any time, at the end of the agreed period, in compliance with the agreed termination conditions and a notice period of no more than one month.

The consumer may terminate the contracts mentioned in the previous paragraphs:

• At any time and is not limited to termination at a specific time or for a specific period;

• At least in the same way they were entered into;

• Always with the same notice period that the company has set for itself.

Extension

A contract concluded for a specific period of time, which includes the regular supply of products (including electricity) or services, may not be automatically extended or renewed.

By way of derogation from the previous paragraph, a contract for a fixed period covering the supply of daily, weekly, and news newspapers and magazines may be automatically extended by a maximum of three months, provided that the consumer may terminate the extended contract at the end of the extension with a notice period of no more than one month.

A contract for a fixed period covering the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer can terminate the contract at any time with a notice period of no more than one month, and a notice period of no more than three months applies if the contract covers the regular supply of daily, news, and weekly newspapers and magazines less than once a month.

A contract of limited duration for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not continue automatically and will terminate at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless fairness and justice argue against termination before the agreed period expires.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, amounts due by the consumer must be paid within 7 working days of the start of the withdrawal period pursuant to Article 6(1). In the case of a service contract, this period begins after the consumer receives confirmation of the contract.

The consumer is obliged to immediately notify the company of any errors in the payment information provided or communicated.

In the event of the consumer's default in payment, the company has the right, subject to legal restrictions, to charge the appropriate costs previously disclosed to the consumer.

ARTICLE 14 - COMPLAINT PROCESSING

Complaints about the performance of the contract must be submitted to the company within 7 days after the consumer has discovered the defects.

Complaints submitted to the company will be responded to within 14 days of receipt. If a complaint requires longer processing time, the company will respond within 14 days with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved jointly, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the company's obligations unless the company states otherwise in writing.

If a complaint is deemed justified, the company will choose to either replace the delivered products free of charge or repair them.

ARTICLE 15 - DISPUTES

Agreements between the company and the consumer to which these general terms and conditions apply are subject only to Dutch law, even if the consumer is resident abroad.

ARTICLE 16 - PERSONAL INFORMATION

Transfer of personal data through the store is subject to our privacy policy. To read our privacy policy.

ARTICLE 17 - ERRORS, EXCEPTIONS, AND OMISSIONS

Information on our website or in the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping costs, transit times, and availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if the information in the Service or on any affiliated website is incorrect at any time and without prior notice (even after you have placed your order).

We are under no obligation to update, change, or clarify information in the Service or on any affiliated website.